Friendly, patient, one-to-one help from Fix It Stevenage
At Fix It Stevenage, we believe everyone should feel confident and comfortable using their technology — no matter their experience level. Whether your brand new to using computers, trying to understand a new device, or simply wanting to expand your knowledge, our Training & Advice Service is designed to give you the support you need in a clear, calm, and easy-to-follow way.
We’ve helped hundreds of home users in Stevenage learn the skills they need to stay connected, stay safe, and make the most out of their devices. No complicated jargon, no rushing, and no pressure — just friendly guidance tailored to you.
What Our Training & Advice Service Covers
We adapt every session to your needs, your pace, and your level of experience. You choose what you want to learn — and we’ll guide you step-by-step until you feel confident.
Getting Started With Your Devices
Learning how to use your computer, laptop, tablet, or smartphone
Understanding buttons, menus, apps, settings, and basic functions
Personalising your device so it feels comfortable and familiar
Everyday Tasks Made Simple
Sending and receiving emails
Managing photos, videos, and personal files
Browsing the internet safely and efficiently
Online shopping, banking, and account management (secure guidance only)
Staying Safe Online
Recognising scams, phishing emails, and unsafe websites
Creating strong passwords and managing login details
Understanding antivirus protection and system updates
Apps, Cloud Services & Social Tools
Using video calling apps like Zoom, WhatsApp, FaceTime, and Teams
Staying connected on Facebook, Instagram, and other social platforms
Using cloud services such as Google Drive, iCloud, and OneDrive
Syncing devices so your files, photos, and apps stay organised across all your tech
Smart Device & Home Technology Help
Using smart speakers, smart TVs, and streaming services
Managing smart home apps, notifications, and settings
Installing and using helpful everyday tools you may not even know exist
How We Work
1. We Listen to Your Goals
Before we begin, we ask what you want to learn — whether it’s the basics, something specific, or a mix of tasks.
2. We Go at Your Pace
No rushing, no judgement. Whether you learn fast or slow, we adapt the session to suit you.
3. We Use Clear, Simple Language
Everything is explained in a way that’s easy to understand. No technical jargon — unless you want it!
4. You Can Ask Anything, Anytime
There are no silly questions. We want you to feel completely comfortable and confident.
5. Ongoing Support If You Need It
We’re here whenever you want a refresher, extra help, or to learn something new.
Perfect For:
Beginners who want to build confidence
Anyone getting a new device and needing help learning how to use it
Older adults who prefer patient, one-to-one guidance
People who want to stay safe online
Users who want to get more value and enjoyment from their technology
Why Choose Fix It Stevenage?
Local, trusted and friendly — serving Stevenage and nearby areas
Patient and understanding — perfect for beginners or nervous users
Tailored sessions — you learn exactly what you want to learn
No judgement, no pressure — ask anything, repeat as needed
Clear explanations — making technology simple and stress-free
Start Learning With Confidence Today
Whether you’re looking for a single session, ongoing training, or help with a specific task, we’re here to make your experience positive, relaxed, and genuinely helpful.
Fix It Stevenage — Friendly, patient tech training you can trust.